Privacy Policy
Privacy Policy
Effective Date: 1 July 2026
1. Introduction
Over & Above Construction Supplies Pty Ltd (“Over & Above”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, create an account, place an order or otherwise interact with us.
By using our website, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Identity Information
- Name
- Company name
- ABN (where applicable)
- Job title
Contact Information
- Email address
- Telephone number
- Billing address
- Delivery address
Account Information
- Username
- Login credentials (encrypted)
- Order history
- Saved shopping lists or favourites
Transaction Information
- Quotes requested
- Products purchased
- Payment status
- Delivery details
- Returns and warranty requests
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages viewed
- Referral source
- Date and time of access
3. How We Collect Information
We collect information when you:
- visit our website;
- create an account;
- place an order;
- request a quotation;
- subscribe to newsletters;
- contact our customer service team;
- submit an enquiry form;
- participate in promotions or surveys.
We may also receive information from third-party service providers involved in payment processing, shipping or marketing.
4. Why We Collect Personal Information
We collect personal information to:
- process and deliver orders;
- provide quotations;
- manage customer accounts;
- communicate about orders and deliveries;
- provide customer support;
- process returns and warranty claims;
- improve our website and services;
- detect fraud and maintain website security;
- comply with legal obligations;
- send marketing communications where you have consented or where otherwise permitted by law.
5. Marketing Communications
With your consent, we may send you:
- product updates;
- promotions;
- special offers;
- newsletters;
- industry news.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- improve website performance;
- remember your preferences;
- analyse website traffic;
- personalise your browsing experience.
We may use third-party analytics services such as Google Analytics or similar tools to better understand how visitors use our website.
Most web browsers allow you to disable cookies; however, some website functionality may be affected.
7. Payment Information
Payments made through our website are processed by secure third-party payment providers.
We do not store or have access to your full credit or debit card details.
Payment information is handled in accordance with the security standards of the relevant payment provider.
8. Disclosure of Personal Information
We may disclose your personal information to:
- payment service providers;
- freight and delivery companies;
- software and cloud service providers;
- website hosting providers;
- IT support providers;
- professional advisers;
- government authorities where required by law.
We only disclose information necessary for those parties to perform their services.
9. Overseas Disclosure
Some of our technology providers or cloud-based systems may store or process information outside Australia.
Where personal information is transferred overseas, we take reasonable steps to ensure it is handled securely and in accordance with Australian privacy laws.
10. Data Security
We take reasonable technical and organisational measures to protect personal information from:
- unauthorised access;
- misuse;
- interference;
- loss;
- modification;
- disclosure.
Despite these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Access and Correction
You may request access to the personal information we hold about you or request corrections if it is inaccurate, incomplete or out of date.
Requests can be made using the contact details below.
We may need to verify your identity before processing your request.
12. Retention of Personal Information
We retain personal information only for as long as necessary to:
- provide our services;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
14. Children’s Privacy
Our website is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated effective date.
Your continued use of the website constitutes acceptance of any revised Privacy Policy.
16. Contact Us
If you have any questions, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us
